Islandwide delivery in Sri Lanka
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Refunds & returns.
How exchanges, refunds and non-refundable items work at ALÉZA.
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At ALÉZA Jewelry, customer satisfaction is important to us. Please review our Return, Exchange & Refund Policy below.
Exchanges
Exchanges are only accepted for a verified manufacturing defect or if the wrong item was sent. You must contact us within 48 hours of delivery at alezajewelrylk@gmail.com with photos or a video of the issue, and the item must be returned in its original condition and packaging.
Refunds
Refunds are only issued if the error was made by ALÉZA Jewelry. A Return Merchandise Authorization (RMA) is required before any return is accepted. The item will be inspected first, after which a refund or replacement will be issued.
Non-Refundable Items
The following are not eligible for return, exchange, or refund:
- Customized or personalized jewelry
- Customer spelling or engraving mistakes
- Incorrect ring size selected by the customer
- Change of mind
- Normal wear and tear
- Damage from improper use or failure to follow the care guide
Contact Us
For any return, exchange, or refund request, please contact us at:
ALÉZA Jewelry
Email: alezajewelrylk@gmail.com
